Employee Assistance Program (EAP)

Helping you and your family cope when life gets challenging.

At some time during the course of your employment, you or a family member may experience a personal difficulty. Problems arising from illnesses, day care issues, loss of a loved one, relationship conflicts or financial difficulties can affect your life at home and at work. Through the Employee Assistance Program (EAP), you and your immediate family members can receive confidential counseling and referrals at no cost to you. Any help you receive is completely confidential and not shared with BMC.

The EAP is designed to provide an assessment of the problem and offer a referral to a local resource for follow-up counseling. BMC provides the first six visits with a counselor at no cost to you. After that, your visits may be covered by your medical insurance. Never used the EAP before? Watch this video to learn more about the services offered by our EAP.

When to Use the EAP

Counseling is available through the EAP for personal difficulties such as:

  • Family or marital problems
  • Parenting concerns
  • Emotional difficulties such as depression, anxiety and guilt
  • Drug and alcohol dependence
  • Grief over the death of a loved one or other losses
  • Conflicts at work
  • Job stress
  • Crisis situations
  • Questions about legal or financial concerns
  • Questions about child or elder care

Our EAP also offers additional services through Work-Life Services, including summer childcare, moving, and pet ownership to name a few. Click here to learn more about how Work-Life Services can help you.

Virtual Therapy

You have access to confidential virtual therapy provided by BetterHelp, at no cost to you. You can benefit from up to 6 pre-paid counseling sessions per issue, per year. Counseling is available for the entire family—individuals, couples, and teens.

Digital Emotional Wellbeing

Powered by NeuroFlow, your family has access to enhanced versions of Magellan’s award-winning digital cognitive behavioral therapy (DCBT) modules and journey including RESTORE for insomnia, ComfortAble® for chronic pain, SHADE for substance abuse disorder, FearFighter® for anxiety, panic and phobia, and MoodCalmer for depression.

How to Use the EAP

If you need assistance, you can call 1-800-327-1393 and speak to an EAP counselor. Sometimes a telephone call is all it takes. However, if you need additional counseling, you can schedule an appointment with an EAP counselor. BMC will pay for up to six counseling sessions each year. The EAP can also provide referrals to other providers or community sources if you need additional assistance.

In addition to traditional counseling sessions either in person or over the phone, our Employee Assistance Program includes the following additional benefit:

Financial Services

One-half hour initial consultation with a selected plan financial counselor on up to three new financial counseling topics each plan year related to credit repair, debt management or debt consolidation.

The EAP website also includes various other resources and educational materials on health and wellness topics, mental health, stress, substance abuse and daily life management. It also features a discount center where you can take advantage of pre-negotiated discounts on a wide variety of products and services nationwide. Visit member.magellanhealthcare.com to sign-in or create an account for future visits to the site.

Employee Only
Employee + Child(ren)
Employee + Spouse/Domestic Partner
Employee + Family
Magellan Ascend
Magellan Ascend

Plan Details

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Machine Readable Files

The Departments of the Treasury, Labor, and Health and Human Services (the Departments) have issued the Transparency in Coverage final rules (85 FR 72158) on November 12, 2020. The final rules require non-grandfathered group health plans and health insurance issuers in the individual and group markets (plans and issuers) to disclose certain pricing information. Under the final rules a plan or issuer must disclose in-network negotiated rates and billed and out-of-network allowed through machine-readable files posted on an internet website. Plans and issuers are required to make these files public for plan policy years beginning in 2022. This material is for information only. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. You can access the BMC machine readable files here.